Some of the questions that our clients ask include:
Q1. Do you have a service and maintenance section?
Ans: We have a team of qualified engineering personnel who are dedicated to serve our contractual clients as soon as problems and challenges occur with a turnaround time of 48 hours.
Q2. What is the range of product you supply?
Ans: CHEM-LABS exclusively supplies scientific and diagnostic products for use in Clinical Chemistry, Hematology, Microbiology, Immunology, Urinalysis, Viral Load Testing, and Coagulation. In addition we also deal in general Laboratory Equipments and Plasticware, Point of Care and Rapid Tests products.
Q3. How do you do your deliveries?
Ans: We have a number of vehicles and motor bikes to deliver within Nairobi and it's environs. We also do engage G4S courier services to deliver our goods.
Q4. What are your payment terms?
Ans: We accept cash,cheques, RTGS and EFTs.
Q5. Who does your installations for equipments?
Ans: Our engineering and laboratory technologists do the installation.
Q6. Do you offer training on equipments use?
Ans: Yes, we have trained & fully qualified medical laboratory technologists and service engineers who conduct training during and after installation of equipments and as need arises.
Q7. Do you sell beyond the Kenyan borders?
Ans: Yes . CHEM-LABS supplies products and services to customers in Uganda where we have a branch and the rest East and Central African Region.
Q8. How many regions do you have in Kenya?
Ans: We have 5 regions namely Nairobi, Upper Western, Lower Western, Coast, Mount Kenya. Each of these areas is headed by a sale executive who caters for the needs of that region.
Q9. What is the size of your technical team?
Ans: Currently we have 6 engineers.
Q10. Do you have a QC laboratory in your premises?